Coastal Medical
  • 08-Sep-2023 to 08-Oct-2023 (EST)
  • Population Health
  • Providence, RI, USA
  • Full Time

Clinical Support Associate

The Company: A member of the Lifespan health system, Coastal Medical is a primary care driven practice serving 120,000 patients across Rhode Island, whose primary goal is to offer patients better health and better care with minimal costs. An equal opportunity and affirmative action employer, Coastal employs over 600 professionals in a variety of roles.

  • Coastal Medical offers competitive wages and values work/life balance.
  • Our comprehensive benefit package includes health, dental & vision benefits, a free life insurance policy, earned time, paid holidays and 401K match.
  • Employee input is essential to our operations. All employees are encouraged to join and participate in committees, trainings, and workgroups.
  • Coastal Medical is an equal opportunity employer. All employees and applicants for employment are afforded equal opportunity in every area of hiring and employment without regard to race, ethnicity, religion, gender, national origin, age, veteran, or disability status.
  • Per the Rhode Island Department of Health all existing and new employees must be fully vaccinated against COVID-19 and receive their flu vaccination upon hire.

The Position: We are currently in search of a Client Support Associate. The Client Support Associates main responsibility is to assist the Primary Care Clinicians and practices in delivering high-quality patient care, and providing support for the integration of new technology to improve their patients

  • This is an hourly, full time position with a schedule of 40 weekly hours, Monday through Friday.
  • This position is located at our Corporate Office in Providence, RI.
  • This role works primarily in a hybrid capacity and has daily communications through virtual meetings. Some time in the office will be required.
  • Employee parking is provided.

Essential Functions:

  • Responsible for patient outreach, scheduling appointments and triaging care needs for patients identified through phone, text, or portal communications
  • Coordinates the triage of complex care transition needs related to physician transitions to ensure continuity of care for all patients
  • Responds promptly and professionally to incoming patient inquiries in person, by telephone, portal message or by email
  • Documents patient interactions when necessary, compiling documents and triaging messages to the appropriate clinical team or provider
  • Provides simple and clear responses to patient questions and verifies for patient understanding and acceptance
  • Establishes and maintains good rapport with patients and works to anticipate their possible needs


  • High School Diploma or equivalent
  • At least 2 years of prior experience working in a medical support position/setting (MA, MS, PSR, etc.)
  • Any combination of education and experience that is substantially equivalent is also acceptable

Why You Should Apply:

  • We operate in a collaborative environment and strongly encourage and promote employee growth and development.
  • Coastal offers a wide range of training opportunities including our own Leadership Academies as well as other well-known programs such as Crucial Conversations and Clifton Strengths.
  • Employees can qualify for student loan repayment assistance up to $9,000 and up to $3,500 per year in education assistance.
  • Some employees may also qualify for the Public Service Loan Forgiveness Program.

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Coastal Medical
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