Patient Service Representative

The Company: A member of the Lifespan health system, Coastal Medical is a primary care driven practice serving 120,000 patients across Rhode Island, whose primary goal is to offer patients better health and better care with minimal costs. An equal opportunity and affirmative action employer, Coastal employs over 600 professionals in a variety of roles.

• Coastal Medical offers competitive wages and values work/life balance.
• Our comprehensive benefit package includes health, dental & vision benefits, a free life insurance policy, earned time, paid holidays and 401K match.
• Employee input is essential to our operations. All employees are encouraged to join and participate in committees, trainings, and workgroups.
• Coastal Medical is an equal opportunity employer. All employees and applicants for employment are afforded equal opportunity in every area of hiring and employment without regard to race, ethnicity, religion, gender, national origin, age, veteran or disability status.
• Per the Rhode Island Department of Health all existing and new employees must be fully vaccinated against COVID-19 and receive their flu vaccination upon hire.

The Position: We are currently in search of a Patient Services Representative. The Patient Services Representative's main responsibility includes handling incoming patient calls, scheduling patient appointments and routing messages appropriately to the office locations.

• This is an hourly, full time position with a schedule of 40 weekly hours, Monday through Friday.
• This position is located at our Central Services office in Warwick, RI.
• Employee parking is provided.

Essential Functions:

• Addresses inbound calls and communicates with Coastal offices about patient matters
• Answers phone calls in a courteous manner, identifying self and obtaining reason for call
• Documents all interactions according to standard operating procedures and accurately and appropriately enters information in the electronic medical record (EMR)
• Schedules patient appointments according to the guidelines for each office location
• Verifies patient demographic and pharmacy information

Requirements:

• High school diploma or equivalent
• Certificate from a college or technical school in the medical field preferred
• Minimum of 1 year of experience as a medical receptionist/secretary or with answering phones in a clinical or medical office setting
• Previous experience working with an EMR

Why You Should Apply:

• We operate in a collaborative environment and strongly encourage and promote employee growth and development.
• Coastal offers a wide range of training opportunities including our own Leadership Academies as well as other well-known programs such as Crucial Conversations and Clifton Strengths.

Check out what's happening at Coastal!

Five Questions With: Dr. Edward McGookin

Five Questions With: Dr. Edward McGookin (pbn.com)

Meet Dahiana Diaz, Coastal Medical

https://www.youtube.com/watch?v=tN6IJ1jEyTI

Any offer of employment with Coastal Medical is contingent upon completion of satisfactory background check.