Coastal Medical
  • 24-May-2023 to 23-Jun-2023 (EST)
  • Care Management
  • Providence, RI, USA
  • 17.93-29.58
  • Hourly
  • Full Time

Coastal Medical offers a full compensation package including paid holidays, earned time, 401K match and health and life insurance benefits.

Clinical Care Navigator

The Company: A member of the Lifespan health system, Coastal Medical is a primary care driven practice serving 120,000 patients across Rhode Island, whose primary goal is to offer patients better health and better care with minimal costs. An equal opportunity and affirmative action employer, Coastal employs over 600 professionals in a variety of roles.

  • Coastal Medical offers competitive wages and values work/life balance.
  • Our comprehensive benefit package includes health, dental & vision benefits, a free life insurance policy, earned time, paid holidays and 401K match.
  • Employee input is essential to our operations. All employees are encouraged to join and participate in committees, trainings, and workgroups.
  • Coastal Medical is an equal opportunity employer. All employees and applicants for employment are afforded equal opportunity in every area of hiring and employment without regard to race, ethnicity, religion, gender, national origin, age, veteran, or disability status.
  • Per the Rhode Island Department of Health all existing and new employees must be fully vaccinated against COVID-19 and receive their flu vaccination upon hire.

The Position: We are currently in search of a Clinical Care Navigator. The Clinical Care Navigator's main responsibility includes acting as a resource to assist patients in navigating the healthcare system and works closely with the care team(s) to identify patients' needs as well as community resources that will enable the patient to obtain optimal health outcomes, transition safely, and reduce unnecessary hospital utilization.

  • This is an hourly, full time position with a schedule of 40 weekly hours, Monday through Friday.
  • This position is located at our Corporate Office in Providence, RI.
  • This is a hybrid position and will require 2 to 3 days in the office per week.
  • Employee parking is provided.

Essential Functions:

  • Reviews and triages telephone encounters, calls, and messages from patients and escalates to the appropriate care team or clinician
  • Effectively hands-off communication with appropriate disciplines involved in the care of patients, and provides information to providers
  • Develops professional working relationships with health care providers and facilities, generating an open flow of information and support of home care goals
  • Promotes effective working relationships with the care team, the management team and health care providers including outside organizations and providers in order to help support patients and families
  • Documents all outreach and interventions in the electronic medical record (EMR)
  • Facilitates and reinforces patient self-management under the direction of the PCP and encourages patients to keep up to date with labs, PCP and specialist visits, and their care plan


  • High School Diploma or equivalent
  • Medical Assistant Certification or equivalent clinical training
  • At least 1 year of experience directly related to the duties and responsibilities of the position
  • Any combination of education and experience that is substantially equivalent is also acceptable

Why You Should Apply:

  • We operate in a collaborative environment and strongly encourage and promote employee growth and development.
  • Coastal offers a wide range of training opportunities including our own Leadership Academies as well as other well-known programs such as Crucial Conversations and Clifton Strengths.
  • Employees can qualify for student loan repayment assistance up to $9,000 and up to $3,500 per year in education assistance.
  • Some employees may also qualify for the Public Service Loan Forgiveness Program.

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Coastal Medical
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