Coastal Medical
  • 20-Dec-2021 to 18-Feb-2022 (EST)
  • Centralized Services
  • Warwick, RI, USA
  • Hourly
  • Full Time

Coastal Medical offers a full compensation package including paid holidays, earned time, 401K match and health and life insurance benefits.

Medical Customer Service Representative

The Company: A member of the Lifespan health system, Coastal Medical is Rhode Island's largest physician governed medical group, whose primary goal is to offer patients better health and better care with minimal cost to patients. An equal opportunity and affirmative action employer, Coastal employs over 600 professionals in a variety of roles.

  • Coastal Medical offers competitive wages and values work/life balance.
  • Our comprehensive benefit package includes health, dental & vision benefits, a free life insurance policy, earned time, paid holidays and 401K match.
  • Employee input is essential to our operations. All employees are encouraged to join and participate in committees, trainings, and workgroups.
  • Lifespan has joined other healthcare leaders and systems around the country in requiring all employees, regardless of their role, to be vaccinated against COVID-19. In addition, the Rhode Island Department of Health has now issued a new emergency regulation requiring all healthcare workers to be fully vaccinated against COVID-19.
  • All new employees must be fully vaccinated against COVID-19 and have their flu shot upon starting.

The Position: We are currently in search of a Medical Customer Service Representative. The Medical Customer Service Representative's main responsibility includes handling incoming patient calls, scheduling patient appointments and routing messages appropriately to the office locations.

  • This is an hourly, full time position with a schedule of 40 weekly hours, Monday through Friday.
  • This position is currently working from home.
  • Employee parking is provided.

Essential Functions:

  • Addresses inbound calls and communicates with Coastal offices about patient matters
  • Answers phone calls in a courteous manner, identifying self and obtaining reason for call
  • Documents all interactions according to standard operating procedures and accurately and appropriately enters information in the electronic medical record (EMR)
  • Schedules patient appointments according to the guidelines for each office location
  • Verifies patient demographic and pharmacy information


  • High school diploma or equivalent
  • Certificate from a college or technical school in the medical field preferred
  • Minimum of 1 year of experience as a medical receptionist/secretary or with answering phones in a clinical or medical office setting
  • Previous experience working with an EMR

Why You Should Apply:

  • We operate in a collaborative environment and strongly encourage and promote employee growth and development.
  • Coastal offers a wide range of training opportunities including our own Leadership Academies as well as other well-known programs such as Crucial Conversations and Clifton Strengths.

Check out what's happening at Coastal!

Coastal Medical Imaging Employee Recognized for "Going the Extra Mile"

Coastal Medical Joins Lifespan

Full Job Description
Coastal Medical
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